Privacy Policy

1. Information we collect

IMEI Sol may collect information you provide directly, information generated when you use our services, and technical information from your browser or device.

• Account details such as name, email address, password credentials and balance information.
• Contact form details such as your name, email address and message.
• Order details such as selected service, IMEI, serial number, carrier, brand, status request and report history.
• Payment-related information such as transaction amount, package, payment status and provider reference. Full card details are normally handled by payment processors, not stored by IMEI Sol.
• Technical information such as browser type, device type, IP address, pages visited and security logs.

2. How we use information

• To create and manage customer accounts.
• To process IMEI checks, Apple reports, blacklist checks, carrier checks, unlock-related services and other requested services.
• To provide order history, account balance, invoices, support and customer service.
• To improve the website, prevent misuse, secure accounts and troubleshoot technical issues.
• To send service notices, support replies and important account updates.

3. Service data and device identifiers

When you submit an IMEI, serial number or other device identifier, we use that information to perform the service you selected. Some services may require sharing the submitted identifier with suppliers, carrier-related systems, manufacturer-related data providers or other third-party service sources needed to return the report.

4. Payment providers

Payments may be handled by third-party payment providers such as PayPal, card processors or other supported methods. These providers may collect and process payment information according to their own privacy policies and security standards.

5. Cookies and analytics

IMEI Sol may use cookies, local storage or similar technologies to keep the website working, remember user preferences, support account login, measure website performance and understand how visitors use the site.

6. Sharing information

We do not sell personal information. We may share information only when needed to provide services, process payments, support customers, protect the website, comply with legal obligations or work with trusted service providers.

7. Data retention

We keep information only as long as needed for service delivery, account management, fraud prevention, legal compliance, dispute resolution, financial records and business operations. Retention periods may vary by information type and service requirement.

8. Security

We use reasonable safeguards designed to protect account, order and service information. However, no website, payment process or online storage system can be guaranteed to be completely secure.

9. Your choices

You may contact us to request help with account information, support messages, privacy questions or correction of inaccurate contact details. Some order and transaction records may need to be retained for security, legal or business reasons.

10. Children’s privacy

IMEI Sol is intended for business and general customer use and is not directed to children. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.

12. Contact

If you have questions about this Privacy Policy, please contact us through the Contact page.